IT Support Officer Job Vacancy at British Embassy, Denmark

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IT Officer Job

The British Embassy in Copehengan, Denmark is looking for Information Technology I.T Support Officer for its consular service in Denmark. Interested Candidates Apply Now through the link mention below

4 August 2020

Copenhagen, Denmark

Also Read: Various Other Job Openings in Embassy 

Main Duties and Responsibilities:

IT Administration, User Support, and Security

  • Proactively maintain and support the Foreign & Commonwealth Office (FCO) classified IT system according to guidance.
  • Report incidents to central Helpdesk and escalate through the correct channels where necessary.
  • Liaise with the Helpdesk to resolve IT issues and act as point of contact for technical visits.
  • Use administration tools to manage user accounts, Be responsible for managing compliance with IT Security Procedures.
  • Manage media.
  • Provide remote support to users working off site and equipment at remote sites, where appropriate.

IT Hardware

  • Review, procure, install and maintain classified and non-classified hardware as required including supporting cabling, switches and hubs.
  • Ensure changes to IT in the office follow the correct IT change procedures and protocols.
  • Manage spares, and inventories including server spares.
  • Carry out hardware replacements and return of faulty equipment according to guidance and under direction from technical support teams.
  • Assist in the remote rebuild of desktops and laptops when required.
  • Administer stand-alone machines and non-classified networks if applicable.

Telephony

  • Perform 1st level diagnostics on user reported problems.
  • Replace faulty telephone handsets.
  • Where appropriate, capture information required by supplier and log incidents with the supplier service desk.
  • Work with supplier service desk to perform basic checks on telephony equipment.
  • Act as a point of contact for on-site technical visits required to resolve an incident, including the availability of equipment and spares.
  • Ensure that any faulty equipment is returned through the logistics process.
  • Maintain site-level spares; ensure that the spares inventory held at site is always at the level detailed in the detailed site design document.
  • Act as the central point of contact for all technical ID requests e.g. new user creation and equipment, upgrade hardware, deletion of users.

General

  • Provide efficient and user-friendly Business Continuity Plan/Crisis Preparedness – IT Contingency solutions.
  • Lead on software training at Post including the delivery of training for the Embassy staff in co-operation with relevant training organizations as required.

  • General understanding if IT networking principles/practices.
  • Strong analytical and troubleshooting skills.
  • Good knowledge of MS office suite.
  • Strong customer service skills.
  • Ability to communicate clearly with an advanced level of spoken and written English.
  • Ability to work with limited supervision to meet deadlines.
  • Previous IT Support experience in a corporate environment.
  • Excellent organizational skills, attention to detail and good follow-up discipline.
  • Minimum 2 years IT Support experience.

  • Fluent Danish.
  • Experience in hardware support.

Collaborating and Partnering, Building Capability for All, Delivering Value for Money, Managing a Quality Service


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